Shipping policy

Delivery Policy for Digital Products

Effective Date: January 12, 2025

At Super Labels, we are committed to ensuring a seamless and reliable delivery process for all customers purchasing digital products from our platform, superlabels.app (“the Site”). Please review the details below regarding the delivery of our digital products.

1. Delivery Method

  • Once your payment is successfully processed, your digital product will be delivered electronically.
  • You will receive an email confirmation with a secure download link to access your purchased digital product.

2. Delivery Timeframe

  • Digital products are available for download immediately after your payment is confirmed.
  • If you do not receive the confirmation email with the download link within a few minutes of purchase, please check your spam or junk folder.

If the email is still missing or if there are other technical issues, please contact us at hello@superlabels.app, and we will assist you promptly.

3. Access Issues

If you encounter any issues accessing your purchased digital product, such as:

  • A missing or invalid download link.
  • Difficulty retrieving your order confirmation.

Please contact us at hello@superlabels.app with:

  • Your order number or proof of purchase.
  • A description of the issue you are experiencing.

We will respond within 5 business days to resolve your issue.

4. Download Limitations

  • Each download link is valid for 7 days from the time of purchase.
  • Ensure you save your downloaded product to a secure and easily accessible location as the download link will expire after this period.

5. Fraud Prevention and Data Usage

To protect your purchase and prevent unauthorized access, we may use your order and device information to verify transactions. For more information on how we collect and use your personal information, please review our Privacy Policy.

6. Refunds and Cancellations

  • As outlined in our Returns Policy, refunds are not available once the digital product has been downloaded or accessed, except in cases of technical fault or misdescription.
  • If your product is faulty or does not match its description, please refer to our Returns Policy for the resolution process.

7. Changes to This Policy

We reserve the right to modify this Delivery Policy at any time. Updates will be posted on this page, and the "Effective Date" will reflect the latest changes.

8. Contact Us

For any questions or concerns about this policy or to report issues with delivery, please contact us:

  • Email: hello@superlabels.app
  • Mailing Address:
    Super Labels
    30 High Street, Leighton Buzzard
    England, LU7 1EA