Refund policy

Digital Product Returns Policy

Effective Date: September 10, 2024

We are committed to providing high-quality digital products and services. Before purchasing or downloading any digital content from our platform, we encourage you to carefully review the product descriptions, features, and any available demos. By purchasing and downloading our digital products, you agree to the terms of this Returns Policy.

1. No Right of Withdrawal for Digital Products

Under EU consumer protection laws, the right of withdrawal (refund or cancellation) does not apply to digital content that has been downloaded or accessed after the purchase. As a result:

  • No refunds will be issued once the digital product has been downloaded or accessed, except in cases where the product is faulty or does not match its description.
  • By completing the purchase and starting the download or access to the digital product, you waive your right to cancel the purchase under the EU Consumer Rights Directive.

2. Faulty or Incorrect Products

If you experience issues such as the digital product being faulty or not as described, we will gladly offer assistance. In such cases, we will either:

  • Provide a replacement file that meets the product description, or
  • Issue a refund if we are unable to resolve the issue within a reasonable period.

Please contact our customer support team at [insert contact details] within 14 days of your purchase if you encounter any problems with your digital product.

3. How to Request Assistance

For issues with your purchase, please provide:

  • Proof of purchase (e.g., order number, confirmation email)
  • A description of the issue you're encountering
  • Screenshots or other supporting material that shows the fault

Our customer service team will review your request and respond within 5 business days.

4. Limitations

  • Refunds are not available for digital products that are functioning as described and have been downloaded or accessed.
  • Claims for refunds or replacements must be made within 14 days of purchase.

5. Changes to This Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

If you have any questions about this policy, feel free to contact us at hello@superlabels.app