Refund policy
Digital Product Returns Policy
Effective Date: September 10, 2024
We strive to provide high-quality digital products and services. To ensure satisfaction, we encourage you to thoroughly review product descriptions, features, and any available demos before purchasing. By purchasing and downloading our digital products, you agree to the terms outlined in this Returns Policy.
1. No Right of Withdrawal for Digital Products
Under EU consumer protection laws, the right of withdrawal does not apply to digital content that has been downloaded or accessed after purchase. Therefore:
- Refunds are not available once a digital product has been downloaded or accessed unless the product is faulty or does not match its description.
- By completing your purchase and accessing the digital product, you waive your right to cancel under the EU Consumer Rights Directive.
2. Faulty or Incorrect Products
If the digital product is faulty or does not match its description, we are here to help. In such cases, we will:
- Provide a replacement file that meets the product description, or
- Issue a refund if the issue cannot be resolved within a reasonable timeframe.
Please contact our customer support team at hello@superlabels.app within 14 days of your purchase to report any issues.
3. How to Request Support or Assistance
To resolve any problems with your digital product, please provide:
- Proof of purchase (e.g., order number or confirmation email)
- A detailed description of the issue you’re experiencing
- Supporting material (e.g., screenshots or files) demonstrating the problem
Our team will review your request and respond within 5 business days to ensure a prompt resolution.
4. Refund and Replacement Limitations
- Refunds will not be issued for functioning digital products that align with their descriptions.
- Claims for refunds or replacements must be submitted within 14 days of purchase.
5. Policy Updates
We may update or revise this Returns Policy from time to time. Any changes will be reflected on this page, and the "Effective Date" will be updated accordingly.
Contact Us
If you have questions about this policy or need further assistance, please contact us at:
Email: hello@superlabels.app